Privacy policy

You will find details on the collection, storage, transmission and use of your customer data below:

For the purpose of this policy AUDI BANGLADESH shall mean and include Progress Motors Imports Ltd. a company registered in Bangladesh under Companies Act, 1994 and may include other entities which are owned, authorized or affiliated by AUDI AG from time to time. AUDI Partner shall mean and include any legally registered entity/individual who is affiliated, associated, authorized, owned by Audi AG.

The AUDI Bangladesh/Audi partner will store any data required for ordering your new car or for performing service and support activities for customers or prospective customers. Such data will initially include information required for purchase and service contracts. Moreover, data relating to the processing of transactions, such as the customer number and purchase price, shall be recorded, and records of vehicle-specific data and services provided as part of vehicle servicing shall be collected and processed.

Submission of data in any form by you or authorized representative in relation to your personal or corporate identity will be regarded as your consent thereto to provide your data which may be required by AUDI Bangladesh/Audi partner to perform customer support, to conduct customer surveys and to tailor customer information to your individual needs, as described at points 5.3 to 5.5 of this Code of Practice. AUDI BANGLADESH may at its discretion share the above data with its group companies, its affiliates and partners, who may use the information for performing services, providing support, conducting survey and various marketing activities.

Any data collected and stored in cloud computing by Audi BANGLADESH will be in compliance of Bangladesh Bank’s Guidelines on Cloud Computing 2023 on financial and banking data.

Data storage will equally include data collected in the course of AUDI BANGLADESH marketing and customer contact activities.

To ensure that the Audi partner and AUDI BANGLADESH have up-to-date records and enable such records to be amended as appropriate, any data collected amongst the parties may be exchanged.

Any data collected and stored in relation to your person may be used by the Audi partner in question, for which use the Audi partner is directly responsible, in order to provide services and to process the contract, offer customer support, conduct customer surveys and tailor customer information to your individual needs (please refer to points 5.1 to 5.5 of this Code of Practice).

5.1 Provision of services

AUDI BANGLADESH will use the customer data sent by the Audi partners so that it can provide the ordered services properly and quickly (e.g. new cars).

5.2 Contract processing

Once services have been provided in accordance with point 5.1 of this Code of Practice and/or so as to comply with statutory and contractual obligations in accordance with point 2 of this Code of Practice, AUDI BANGLADESH will use the customer data transmitted by the Audi partner or collected by AUDI BANGLADESH itself (e.g. as part of the warranty or guarantee). AUDI BANGLADESH may, furthermore, invite you to take part in market research activities.

5.3 Customer care

Customer data will also be used by AUDI BANGLADESH to ensure that you receive comprehensive customer support services. This will not cost you anything and will include in particular the following services

AUDI BANGLADESH's central Customer Care Centre is at your disposal. During normal service hours, you can contact the highly trained professionals there, who will deal with and handle your concerns. The use of existing information will make it unnecessary to ask you for your data once more. In this way, your requests can be handled more quickly and in a more individual manner.

5.4 Customer surveys

Market research results form an important source of information for the ongoing improvement and refinement of products and services, your customer data transmitted by the Audi partner can thus be used by AUDI BANGLADESH so as to conduct customer surveys.

5.5 Customer information tailored to your individual needs data relating to customer information tailored to your individual needs – if applicable together with other personal data given by you to the Audi partner and/or AUDI BANGLADESH – will be pooled and stored in a database, where your data will automatically be evaluated in order to compare the resulting personal customer profile with individual product and service offerings. You can then receive appropriately customized information (e.g. offers on new products and services).

Your personal data will not be transmitted unless covered by any of the instances mentioned above.

If you have further queries about this information, or if you require further explanations or wish to obtain further information about the data stored by the Audi partner or by AUDI BANGLADESH, or if you wish such data to be corrected, cancelled or deleted, please contact:

AUDI BANGLADESH

If you visit the web pages of AUDI BANGLADESH, information of a general nature will automatically be collected. This information includes, for example, such things as the type of web browser, the operating system used and the domain name of your internet service providers. Exclusively such information is collected which does not allow any conclusions as to your identity.

Our websites use Cookies which can save you having to enter data more than once, facilitate the transmission of specific contents and help us to identify those parts of our online service that are particularly popular. This enables us, among other things, to adapt our web pages exactly to your requirements. Cookies are stored on the hard disk of your computer and do not cause any damage there. The cookies of our internet pages do not contain any personal data about you. If you want, you can deactivate the use of cookies at any time by changing the settings in your browser. Please use the help functions of your internet browser to find out how to change these settings.

In order to keep the offer on our web pages up-to-date, user-oriented and comprehensive, this web site uses Adobe (including Omniture Site Catalyst, Omniture Genesis, Omniture Discover, Omniture TagManager, Omniture SaintBernard) a web analytics tool that enables our services To optimize your needs. Adobe Analytics uses cookies that track your preferences when you visit our pages. The information generated by these cookies is usually transmitted to an Adobe server within the European Union. However, it can not be ruled out that in case of a technical emergency this data will be transferred to the USA and stored there. Of course, as a user of our websites, you have the option of refusing to accept cookies via your browser settings. By default, most browsers allow cookies to be stored. Changing this setting may result in functional limitations in our offerings.

Within our website, AUDI BANGLADESH/ AUDI AG uses so-called social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Facebook Social Plugin".If you do not want Facebook to collect data about you via the AUDI AG website, you must log out of Facebook before visiting any AUDI AG website.

AUDI BANGLADESH employs technical and organizational security measures to protect the personal data you have given to us from any fortuitous or wilful manipulation, loss, destruction or access by unauthorized persons. Our security measures are improved and adapted on a regular basis according to the best practices. We may collect device-specific information (such as model number / name, operating system, hardware specifications, screen resolution, browser used, IP Address etc.) popularly known as ‘device fingerprinting'.

This Policy complies with necessary data and privacy protection laws and rules applicable in Bangladesh including but not limited to Guidelines of Cloud Computing 2023, Digital Security Act, 2018, Digital Security Regulations, 2020, Bangladesh Information and Communication Technology Act, 2006.